Need Support? +27 (0)10 157 1480 | support@instacom.co.za
Support Products
MDM Premium + Support
MDM is a mobile management system to assist in controlling the use of the device. Businesses with mobile workforce require secure devices to ensure responsible usage, improve productivity and reduce maintenance cost.
Devices can be Locked down by allowing access to the required applications and preventing users from making any unintended changes in the solution.
MDM Remote + Support Screenless
As described above, but only applicable with screenless devices as no application is accessible.
Set up & Training
Site set up per site
Site setup fees will be billed per-site setup as requested from Customer. When a customer acquires Guard Patrol, Clocking, Access or any other Instacom service and any NFC tag setup on-site, a site setup will be billed per site. If the customer chooses to perform the installation themselves, there will be no site setup costs and training will take place at a centralised point at the Customer's premises and not on each site, training fees will be applicable. The Guard Patrol, Clocking, Access, Incidents and Checklist Site set up is defined as software configuration, NFC installation, NFC removal, NFC replacement and relocation of NFC tags.
Training fee per half / full day
Quote needs to be accepted and paid upfront by Customer Prior to training taking place.
Initial training on Instacom services and installation of PC Software are free of charge for a new customer, please note that this training will only take place at a centralised point at the customer premises and not on each site or multiple branches. If the customer ops to do their own site setups regarding Guard Patrol, Access, Clocking or any other Instacom service, an Instacom Technician will provide training to the customer's representative with the initial delivery and training.
The Customer will be trained by an Instacom Technician on all devices and services.
3rd Party Integration set up fee per site
Setting up new applications from any 3rd party on already deployed devices/services will be billed as stipulated on the price list.
3rd Party Integration Fee, development cost
Any integration to 3rd party systems will be assessed and quoted on an ad hoc basis.
Call out Fee - Business hours
The Call out fee will be applicable when a customer chose not to subscribe to the monthly support subscription.
